To register as a driver on Folo, click the driver registration tab on the homepage. Then follow the four-step registration procedure to become a Folo driver.
An online/offline tab will appear on the home page once a user is registered as a driver.

If you want to delete your account, please send your request to Folo Support .

Once your account is deleted, it will no longer be possible to restore your account details, including your credit card information and promotions.

Although your data will be deleted, we always store information such as invoices and payment information in order to comply with the law and as indicated in our Privacy Policy..

The tab is used by folo drivers to switch either online or offline. Once a driver swipes the tab to the right, it allows the driver become visible online within the area to other folo users or swipe to go offline to become a regular user (not driver).

To complete full registration and verification, go to settings and click on account to update information.
You will be required to provide further information by entering your NIN or BVN details, next of kin, and upload a profile picture.
We will then send an email to confirm your account registration. Once verification is confirmed, you'll have a verified tick symbol on the app

On home page, tap on folocab to prompt you to specify destination and search for drivers.
Click on search driver to proceed, you will find all drivers within your area to choose from.

On home page, tap the Folo tricycle to request a ride
This will prompt you to specify your destination and search for drivers.
Click on search driver to proceed, you will find all drivers within your area to choose from.

On home page, tap the Folo kada to request a ride
This will prompt you to specify your destination and search for biker.
Click on search driver to proceed, you will find all drivers within your area to choose from.

You can set ride schedule or taxi request in advance with set date and time

Folo drivers set their own prices in Naira per kilometre. However, a guide fare rate is indicated for users on the platform to ensure fair pricing.
Note: Different rates apply for vehicle and bike users

There is a base fare, representing a minimum fixed cost per first km – this will cover the first 1 km distance, subsequent distances will be calculated by the driver’s set price/km

• Starting fare (fixed) = N75.00
• After the first 1km = N50.00/km
• Min = N55.00 (drivers will not be able to reduce price below this amount)
• Max = N100.00 (drivers will not be able to increase price beyond this amount)

You have the option to cancel a ride both as a driver and user. Go to active rides on home page, check upcoming rides and click on cancel.
You will receive a notification to confirm cancellation.
Cancellation must however be done at least 1 hour before ride start time.

Folo users can do ratings at the end of each ride both as a passenger and driver.
All users can access the ratings of fellow users.

A shortcut on home page provides you with saved lists of frequently visited locations, favourite drivers.
Click to reveal option list of locations and drivers

Drivers can adjust their prices above or below the recommended guide fare.
Go to account on personal settings, click on cost/km to update fee.

There are many payment options available to Folo users. At the beginning of a journey, the drivers request for payment.
You can pay by card, cash, and wallet.

You can fund wallet by card, or by Paystack

A Folo user must register a contact person before any journey can be initiated in case of emergency.
Go to account, on personal settings click on emergency contact and edit.

A Folo user must register a contact person before any journey can be initiated in case of emergency.
Go to account, on personal settings click on emergency contact and edit.
In the case of emergency when activated, the button alerts the registered emergency contact and Folo internal security team to share your current location
Note: Any abuse of the use of panic button will affect user metrics.

We have a great customer service team available from 9:00 a.m. to 5:00 p.m. on weekdays and from 10:00 a.m. to 4:00 p.m. On weekends.
There is an “Online Support Chat” on the app, if you need to chat with us.
You can also email support@folo.com.ng